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- All orders will be recorded on the date your order is received.
- An order confirmation will be sent to you by email.
- Your order will be delivered in accordance with the confirmation unless you notify us otherwise within a maximum period of 48 hours following the sending of the confirmation. After this period, and in order to ensure fast delivery times, the confirmed order will be sent directly to production.
- The goods will be delivered on the scheduled delivery date indicated in the order confirmation.
- Upon delivery, please check that the goods conform to your order and that the lampshades are in good condition. Your signature on the delivery note without reservations or comments shall constitute acceptance of the goods as delivered. No subsequent claims will be accepted.
- Please note that our carriers and their insurers will refuse liability for damage caused during transport if visible damage to the packages is not noted on the delivery note.
- Transport costs will be charged. However, we offer carriage-paid delivery under certain conditions; please contact us for further information.
- Additional protective packaging of our goods is required to ensure optimal protection in the event of reshipment via a parcel carrier. Failing this, no warranty will be granted on our goods.
- For Belgium, VAT at 21% applies to all our products. In addition, a recycling contribution applies only to lighting fixtures. Under the RECUPEL scheme, a charge of €0.01 excluding VAT will be invoiced per electrical appliance. The RECUPEL contribution is already included in the price of LED bulbs (€0.1653 excluding VAT).
- Custom-made lighting fixtures, as well as all lampshades, cannot be returned or exchanged.
- The delivered goods shall remain the exclusive property of the seller until full payment of all amounts owed by the buyer under the sales agreement. In the event of non-payment on the due date, the seller shall be entitled to repossess the goods.
- Our invoices are payable at the seller’s address, net and in cash, without discount. Bills of exchange, cheques, money orders or receipts shall not constitute novation of debt nor any waiver of our general terms and conditions of sale. Only the bank account numbers stated on the invoice may be used for payment.
- Any invoice not paid by its due date shall automatically and without prior notice or formal demand bear interest at a rate of 20% per annum and shall be increased by a fixed indemnity equal to 25% of the amount due, with a minimum charge of €250.
- In the event of any dispute, the courts of the Brussels District shall have exclusive jurisdiction.
